Privacy Policy | Merchant Protection Agency

Effective Date: April 4, 2024

Merchant Protection Agency ("MPA," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By accessing or using our website (www.mpagency.ca), you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you visit and use our website:

Personal Information: When you fill out forms, apply for services, or contact us, we may collect personal information such as your name, email address, phone number, business name, and other relevant details.
Non-Personal Information: We may collect non-personal information about your use of the website, such as your IP address, browser type, device information, pages viewed, and other usage statistics. This information helps us improve our website’s functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide the services you request, including assisting with merchant protection applications.
To communicate with you about our services, updates, or offers related to merchant protection.
To improve the user experience on our website by analyzing usage data and making necessary adjustments.
To comply with legal obligations, respond to lawful requests, and enforce our policies.

3. How We Protect Your Information

We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is 100% secure.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your personal information with third-party service providers who assist us in providing our services or conducting business operations, but only to the extent necessary for them to perform their functions and provided they agree to maintain the confidentiality of your information.

We may also disclose your personal information to comply with applicable legal requirements, such as in response to a court order, government investigation, or other legal obligations, or to protect the rights, property, or safety of MPA, our users, or others.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, improve website performance, and analyze traffic. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may limit your ability to use certain features of the site.

6. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Rights and Choices

Under PIPEDA, you have the right to access, correct, or request the deletion of your personal information held by MPA. If you would like to update, delete, or obtain a copy of your personal information, please contact us using the contact details provided below. You may also opt out of receiving marketing communications by following the unsubscribe instructions in our emails.

8. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from anyone under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any updates will be posted on this page, with the "Effective Date" at the top of the page reflecting the date of the most recent revision.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Merchant Protection Agency
Email: support@mpagency.ca
Phone: 1.800.672.0902
Website: www.mpagency.ca

By using our website, you consent to the terms outlined in this Privacy Policy.