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What We Do

Merchant Protection Agency​

MPA is a trusted ally for Canadian businesses at the federal, provincial, and municipal levels, offering full-spectrum protection against the many challenges within the merchant services industry. While reducing excessive fees and unfair rates is a core part of our mission, our protection goes far beyond cost savings.

 

We proactively monitor merchant statements for hidden fees, billing errors, and contract traps — stepping in immediately to keep your merchant services in order.​ From managing chargeback disputes and preventing fraud to ensuring proper terminal setup and ongoing compliance, we handle it all.

 

With local Canadian-based support and a hands-on approach, MPA gives your business the protection, stability, and confidence it needs to stay secure and thrive in today’s unpredictable marketplace.

MPA Office
Merchant Protection Program

Merchant Protection Program

The Merchant Protection Program Every Canadian Business Needs

MPA is committed to supporting your business's growth by protecting it from the many risks within the merchant services industry; not just excessive fees and rates from big banks and payment processors. Our Merchant Protection Program acts as a comprehensive safeguard, defending your business against chargebacks, fraud, billing discrepancies, poor customer service, and more. Ensuring that every dollar you earn is preserved and working toward your success.

 

As a member, your business can take advantage of the following benefits:

 

Key Benefits:

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  • Monthly Savings: We negotiate with your existing providers to significantly lower your rates and fees.

  • Contract Negotiation: We renegotiate your current contract or switch you to a better one, on your terms.

  • Monthly Statement Monitoring: We actively monitor merchant statements for errors, hidden charges, and inconsistencies.

  • Transparency: Full disclosure of all charges, so you know exactly what you’re paying for.

  • Chargeback Dispute Management: We review and dispute all chargebacks to protect your business, ensuring that your case is robustly defended and your revenue is preserved.

  • Installation and Operational Excellence: Our agency is dedicated to confirming that every piece of equipment is installed and functioning at peak performance.

  • Proudly Canadian Support: We offer continuous support and advice to help businesses navigate the ever-changing financial landscape.

  • Zero-Risk Promise: If we don’t protect or save you money, you owe us nothing.

  • And More.

Join the Program

Protect your business with the Merchant Protection Program. Our agency ensures your financial security by overseeing critical aspects of your merchant services, safeguarding against hidden fees, disputes, and operational risks.

How to apply for the Merchant Protection Program

Follow these steps to apply

Step 1: Click here

Step 2: Fill out the form completely and provide all required documentation. After finishing, submit the application.

Step 3: A Merchant Protection Officer will contact you within 24 hours to review your merchant account in detail.

After you apply

To retain membership in the Merchant Protection Program (MPP), the company must:

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  • Make sure the contact information is up-to-date

  • Update MPA immediately when information changes

  • Respond to any requests for information by the MPP within the timeframes provided

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